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Independent Software Vendors (ISVs) are Service Providers who use the Installable Version of the platform.

ISVs generally:

ISVs may also:

Learn more: Installable Version
  • MSPs are considered Tenants of an ISV
  • ISVs provide Customer Support to their MSPs and Tenants
  • Although MSPs are responsible for adding and managing their own tenants, ISVs can act as support agents for MSPs via Customer Support Login, and can provide support for cases escalated from MSP
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